Patient Registrar

Patient Registrar

Communication Skills

Good oral and written communication skills are required for this position. The person in this position must be able to communicate effectively with the clients, staff, and others; and contribute to a positive environment.  

Key Responsibilities

  • Checking in patients 
  • Utilize Electronic Medical Record (EMR)to start check- in process 
  • Ensure all demographic and insurance information is accurate, updating records as needed 
  • Responsible for copay’s and proper handling and documentation of all monetary transactions 
  • Assists check- out, as needed
Call Center 
  • Schedule appointments within the appropriate slots (i.e. Family planning, Procedure, etc.). 
  • Answer patient concerns, create patient cases and send to appropriate party- all while determining level of urgency
  • Completes follow up phone calls for patients and outside providers 
  • Documenting all patient concerns and questions in real time or shortly after conversation 
Checking out patients
  • Utilize EMR to complete check-out process 
  • Complete all necessary referrals & prior authorizations, as needed 
Administrative responsibilities
  • Attends and participates in Staff Development Day 
  • Monthly Attends All Staff Meeting Quarterly 
  • Follows facility and OSHA safety rules and procedures. 
  • Follows Mazzoni policy for completion of incident reports when indicated 
  • Upholds HIPAA regulations 
  • Be punctual and professional at all times, especially when representing the agency at off-site locations. Protect client and agency information at all times, adhering to agency Confidentiality Policy and Pennsylvania Act 148 as well as other laws governing privacy/disclosure.
  • Participate in supervision as scheduled, attend departmental meetings, as scheduled and attend monthly General Staff Meetings.
  • Ensures patient satisfaction by respecting confidentiality and privacy 
  • Treats others with courtesy, dignity, and respect 
  • Works closely with the Practice Supervisor / Director of Practice Management to communicate concerns or issues that may arise 
  • Works as scheduled; must be available to work during provider’s normal patient care shifts during normal health center hours. 
  • Meets established notifications of absences 
  • Is consistently on time and ready to work at start of shift.

Qualifications and Skills

  • 6 months experience as a Medical Scribe. 
  • 6 months related experience and/or training (clinical or clerical medical office duties)
  • High School diploma or GED
  • Minimal 2 years customer service experience; front desk experience in a medical or hospital setting preferred
  • Possess the ability to handle high workflow and troubleshoot issues, as needed
  • Ability to multi-task
  • Ability to communicate effectively with provider, both verbally and in writing (**Provider must be able to hear and understand assistant’s speech since a critical function of the position is to voice translate when provider is unable to hear patient, family member, or staff).
  • Organizational, communication and customer service skills
  • Demonstrated LGBT competence


Background checks are required, including Criminal Background Clearance, Child Abuse Clearance, and FBI Clearance.

Physical Requirements

  • The ability to stand, sit, and walk for extended periods of time.
  • The ability to lift objects greater than 20 pounds.
  • The ability to communicate using written and spoken words.
  • Must have all necessary vaccinations.
  • Annual PPD.

Salary range

Starting at $34,000

To apply

To apply for this position, please send your CV and cover letter to Practice Director, Devon Taylor ([email protected]), and Human Resources Manager ([email protected]).