Health Care Insurance Benefits, Supports, and Services: Tips to Work with Your Health Insurance Company to Get What You Need

This panel explores the full continuum of services and supports available to individuals of transgender experience – especially those in need of services that support gender affirmation – and provides tips for working with your health insurance company. This panel features Kevin Steffens, Joanne Rodriguez, and Alicia Rubenstein of Amida Care, a not-for-profit Medicaid health plan. This panel discussion will also provide an overview of the health benefits available through New York and Pennsylvania Medicaid and will discuss strategies on how to find the right health care provider for you.

Intended audience(s)

General

About the presenters

Kevin Steffens, RN, MBA

Kevin Steffens, RN, MBA has over 20 years of experience in the healthcare field. He is currently the VP of Clinical Services and Programs at Amida Care, a not-for-profit Medicaid health plan that specializes in providing comprehensive health coverage and coordinated care to New Yorkers with chronic conditions. Prior to joining Amida Care, Kevin worked at Housing Works as VP of Health Services and at Callen-Lorde as the Director of Nursing, Prevention, and Outreach where he provided oversight of all nursing staff, chronic disease management programs, and HIV counseling and testing.

Joanne Rodriguez

Joanne Rodriguez is the Transgender Health Program Coordinator at Amida Care, a not-for-profit Medicaid health plan that specializes in providing comprehensive health coverage and coordinated care to New Yorkers with chronic conditions. Prior to joining the Transgender Program team, Joanne was a Case Manager for Amida Care’s Better Days Program, where she worked with formerly incarcerated individuals. Prior to joining Amida Care, Joanne worked at GMHC as a HIV Hotline Supervisor and at the Hispanic AIDS Forum as a Housing Technician.

Alicia Rubenstein

Alicia Rubenstein is the Transgender Health Navigator at Amida Care, a not-for-profit Medicaid health plan that specializes in providing comprehensive health coverage and coordinated care to New Yorkers with chronic conditions. Amida Care’s Transgender Program includes care coordination and utilization management for gender affirming primary care, behavioral health, hormone therapy, and surgery as well as a specialized health navigation program for Plan members of transgender experience.